Art of Message

Art of Message – May 9, 2023

“Build uncool solutions for uncool problems”

– Anonymous

You’re kitchen sink has a leak – what do you do?

For most of plumbed history, you called the plumber. But now, you use lets you diagnose the problem with your phone using pictures, video, audio, and a series of questions about about the particulars of the problem. It works something like this:

  • It analyzes the imagery you provide using computer vision to find useful clues
  • Each question it asks you is newly crafted with generative AI based on everything it has learned up to that point
  • Based on the above steps, it advises you on what to do next: fix the problem yourself, which will involve ordering replacement parts for you, or call a plumber.

When you “call” a plumber though, the plumber also diagnoses the problem remotely – also using AI, repeating a similar process.

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As of now, is a non-existent business (and Handyman Hank is a long way off of this vision). Will it exist? I have no idea. Will it belong to reddit, because reddit owns the data? I don’t know.

I’m just trying to make a point: in the near-term future, the imperative for many solutions providers, especially if you can get your hands on the right data, will be to to make an AI version of whatever human best understands the solution.

The message above comes from…